Terms of Service

Last updated October 14, 2026

These terms cover your use of the Ace Front Desk service (“Ace”, “we”) and this website. They are written in plain language. If anything is unclear, write to hello@acefrontdesk.com.

The service

Ace is an AI front desk. It answers calls and messages for your business in your business’s name, books appointments, sends reminders and follow-ups, and sends you summaries. Ace is an AI, not a person, and it says so if asked.

Plans and billing

Plans are a flat monthly fee, billed monthly, as shown on our website or agreed with you in writing. There is no per-call price. Any founding-client offer (free setup, first two weeks free) applies as described when you sign up.

No contract, cancel anytime

Plans are month-to-month. You can cancel at any time by emailing hello@acefrontdesk.com. Service continues until the end of the period you have already paid for.

Your part

• Give us accurate information about your business, and keep it up to date (you can do this yourself in My Ace).
• Have the right to forward the phone numbers you ask us to answer.
• Use Ace lawfully, including the rules that apply to your business about calls, recordings, texts and customer consent.

What Ace is not

Ace is not an emergency service. Callers with an emergency should call 911. Ace answers from the information you give us; it can make mistakes, so please review your summaries and tell us anything that should change.

Estimates

Any savings or revenue figures on our website are estimates for illustration only. Results differ from business to business, and we do not guarantee any particular result.

Availability

We work to keep Ace answering around the clock, but phone networks and online services can have outages that are outside our control.

Liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect or lost-profit damages.

Privacy

How we handle information is described in our Privacy Policy.

Changes

We may update these terms. If we do, we will update the date above and let current clients know about any important change.

Contact

Ace Front Desk · hello@acefrontdesk.com