Refund & Cancellation Policy

Last updated October 14, 2026

We want this to be simple. Here is exactly how cancelling and refunds work for Ace Front Desk plans. Questions? Write to [email protected].

Month-to-month, no contract

Every plan is billed monthly through Stripe and renews automatically each month. There is no long-term contract and no cancellation fee.

How to cancel

Email [email protected] from the email you signed up with and tell us you’d like to cancel. We’ll confirm by email, usually within 1 business day. Your plan stops renewing, and your Ace keeps answering until the end of the month you’ve already paid for. You won’t be charged again.

Refunds

• Before your Ace goes live: if you cancel before your Ace has started answering calls for your business, we’ll refund your first payment in full.
• After your Ace goes live: monthly payments are not refunded for partial months. You keep service until the end of the paid month.
• Billing mistakes: if you were charged in error, or charged twice, tell us and we’ll refund the incorrect charge in full.

Approved refunds go back to the card you paid with, through Stripe. Your bank usually shows them within 5 to 10 business days.

Changing plans

You can switch between Standard and Pro at any time by emailing us. The new price applies from your next monthly billing date.

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